Patient Central
A Secure, Patient-Initiated Medical Record Request Experience
Simplify identity verification, request submission, and record delivery — while maintaining full HIPAA compliance.
Designed for healthcare providers and HIM teams.
Why Patient Central
Built to Balance Security, Compliance, and Ease of Use
As patient demand for digital medical record access increases, health information management (HIM) teams must ensure secure record release across patient requests — even when initiated outside of EHR workflows. Patient Central supports a compliant, accessible digital intake experience that balances patient accessibility with the controls healthcare organizations require.
Designed for HIM, compliance, and ROI teams, Patient Central streamlines patient request intake while maintaining operational oversight.
Built for secure release
Applies risk-based verification to confirm identities and maintain a fully traceable record of every request
Meets patient expectations
Provides a digital, unified patient-facing intake that streamlines requests regardless of EHR portal status.
Improves HIM operations
Ensures every patient request is streamlined, verified, and auditable, supporting HIM teams and compliance standards.
How it Works
A Simple, Secure Request Experience
Simplify patient request management without introducing new systems or complexity.
Verify securely
Advanced, risk-adaptive identity verification powered by Prove helps protect patient data while minimizing unnecessary friction. Verification adjusts based on risk and automatically supports auditability and compliance requirements.
Request effortlessly
A guided, mobile-first experience with intelligent pre-fill and ADA-supported accessibility makes it easier for patients to submit accurate requests across devices.
Receive efficiently
Automated routing and integrated fulfillment support consistent processing and timely delivery, helping HIM teams manage patient request workflows with greater confidence.
Benefits for HIM and ROI Teams
Designed to Support HIM and Release-of-Information Workflows
- HIPAA-aligned verification and documentation
- ADA-supported, inclusive patient intake
- Identity controls that help mitigate fraud risk
- Direct integration with existing ROI workflows, including Exchange Manager
- Fewer manual reviews and corrections
- Built-in email confirmations, utilization insights, and patient feedback reports
Average turnaround time reduced by
3.50 days
Measurable Impact
Proven Impact on Turnaround Time and Efficiency
Improve operational performance while maintaining compliance standards.
Unifying the Patient Experience
While request types and fulfillment paths may differ, Patient Central delivers a single, consistent intake experience — unifying the process even when workflows behind the scenes vary.