NORRISTOWN, PA – (December 10, 2025) – MRO, the leader in clinical data management and intelligent data exchange, announces the findings of a new KLAS Research First Look Emerging Insights Report.
The report emphasizes high satisfaction rates across healthcare provider organizations using MRO’s Auto Retrieval technology. Survey respondents report significant enhancements in efficiency and a reduction in staffing required to handle release of information (ROI) requests.
Healthcare organizations today are consistently looking to improve efficiency, manage costs, reduce administrative burdens, and ensure greater accuracy. With MRO’s Auto Retrieval solution, organizations can achieve all of that and more, automating a significant portion of the ROI workflow. Using this advanced technology, MRO processes record requests faster, with more accuracy, to release secure, compliant clinical data to requesters.
Key Findings from the KLAS Report
The report, based on interviews with customers representing MRO’s highest-volume and most mature Auto Retrieval implementations, demonstrates strong positive outcomes:
- Enhanced Efficiency and Reduced Labor: Customers are ”highly satisfied,” confirming the tool has ”enhanced efficiency and reduced manual labor” in handling information requests.
- Faster, More Accurate Outcomes: The automation has led to faster turnaround times, lower administrative costs, and more accurate data.
- Customer-Validated Value: 100% of interviewed organizations report that Auto Retrieval has achieved or is pending achievement of key outcomes, including reduced turnaround time for requests, improved data accuracy, and reduced administrative/labor costs.
- Strong Partnership and Technology: Respondents highly value MRO’s ”proactive leadership, strong technology, and clear communication.”
According to KLAS, MRO’s Auto Retrieval solution has an impressive Overall Performance Score of 98.6 out of 100 and received top-tier grades in all key performance indicators, including an ‘A+’ for Executive Involvement, Likely to Recommend, and Supports Integration Goals.
According to one survey respondent, “The key strengths of Auto Retrieval are that it dramatically increases efficiency due to automation. MRO knows and understands what things will work for us and how well they will work. For risk adjustment, the system is a great place to start because it has the same records that payers want every time.”
MRO’s President, Exchange Solutions, Ben Zmigrodski, emphasizes how Auto Retrieval supports the company’s mission to be the single, trusted source for clinical data. “This technology reduces turnaround times, increases data accuracy, and improves requester experiences, which in turn reduces administrative burdens on HIM teams. While continuing to advance technology and grow the company to support more offerings of health data exchange, MRO has continued unwavering support and growth for clients and their data exchange needs.”
The sentiment of partnership is evidenced by another respondent’s comment, “MRO’s leadership and team are always forward-thinking. They are always looking at how to bring a better service to customers, bring in more automation, reduce turnaround times, and improve the quality of the work and product provided. MRO is just a top notch. They are always ahead of us in their thinking, and they always keep their customers at the forefront.”
About MRO
MRO is The Single Source for Smarter Data™—driving a new era of clinical data exchange where data is connected, structured, and transformed into actionable insights. The result: confident decisions, operational precision, accelerated research, and most importantly, better patient care.
This innovative model for clinical data management is built for speed and scale, combining FHIR-native connectivity, deep clinical expertise, and advanced automation to turn a fragmented healthcare ecosystem into a connected pathway where every data point delivers impact. The outcome is a faster, smarter, more secure platform for managing enterprise clinical data that drives better outcomes and creates revenue-generating opportunities for our client partners while enhancing security, compliance, and clinical integrity.
With 23 years of trusted solutions and partnerships, MRO knows that a stronger healthcare ecosystem begins with smarter data, leading to data-driven decisions and better performance. Learn more at www.mrocorp.com.
About KLAS
KLAS is a research and insights firm on a global mission to improve healthcare delivery by amplifying the provider’s voice. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software, services, and medical equipment to deliver timely reports, trends, and statistical overviews. The research directly represents the provider’s voice and acts as a catalyst for improving vendor performance. Learn more at klasresearch.com.
Media Contact:
Nicole Hoy
Senior Brand Manager, MRO
